Night Auditor
Company: MCR Hotels
Location: Scottsdale
Posted on: May 8, 2024
Job Description:
Night Auditor Holiday Inn Express Scottsdale, 3131 North
Scottsdale Road, Scottsdale, Arizona, United States of America Req
#5793 Friday, March 15, 2024 The -Night Auditor at the Holiday Inn
Express & Suites Scottsdale - Old Town -is responsible for the
preparation and disposition of all Night Audit work. Responsible
for the front desk operation during the overnight shift (Typically
11pm-7am). ESSENTIAL FUNCTIONS:
- Primary responsibilities include registering guests, making
reservations, preparing daily reports, balancing transactions, and
conducting security walks.
- Initiate and complete the End of Day process.
- Complete the Night Audit checklist for computer procedures
daily.
- Balance the day's work (i.e., miscellaneous revenue, telephone
postings, valet laundry, server and desk agent's paperwork,
etc.)
- Prepare and distribute the Daily Flash Report as needed.
- Transfer the master or house accounts as necessary.
- Run morning reports according to MCR and Brand procedures.
- Complete any reports as requested by management in a timely
manner.
- Providing attentive, courteous, and efficient service to all
guests prior to arrival and throughout their stay, while maximizing
room revenue and occupancy.
- Maintain proper operation of the telephone switchboard.
- Answer guest inquiries about hotel service, facilities, and
hours of operation.
- Establish and maintain good communication and teamwork with
fellow associates and other departments within the hotel. -
- Assist with breakfast setup in select hotels.
- Respond to guest requests in a timely and professional
manner.
- Maintain confidentiality and security of all guests and hotel
information.
- Document all guest requests, complaints, or problems
immediately and notify designated department for resolving the
situation. - Follow up to ensure completion and guest
satisfaction.
- Be aware of all rates, packages, and special promotions.
- Be familiar with all in-house groups and high demand/restricted
dates.
- Take all necessary information when taking room reservations
and follow rate quoting scenario.
- Be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages.
- Be knowledgeable of the property and amenities, along with any
special events, local area attractions and things to do around the
hotel.
- Accurately complete the check-in and checkout process.
- Uses creative reasoning and brand standard service tools to
overcome guest objections and concerns and to ensure guest service
satisfaction.
- Restocks front desk area and supplies as required or assigned
by immediate supervisor.
- Perform other duties as assigned. MINIMUM QUALIFICATIONS:
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task.
- Demonstrate the ability to be detail oriented.
- Demonstrate the ability to problem solve to effectively deal
with internal and external customers.
- Must have basic English verbal and written communication
skills.
- Must work well in stressful, high-pressure situations.
- Basic math skills.
- Must have the ability to obtain alcohol awareness certification
as required by the State.
- Must be willing to work a varied schedule that may include
evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company
approved spreadsheets and word processing.
- Must be able to communicate information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select
properties). PREFERRED QUALIFICATIONS:
- Experience in a hotel or a related field.
- Brand knowledge and experience. Our Company
- MCR is the -3rd-largest hotel owner-operator -in the United
States.
- Founded in 2006, our company has offices in New York City,
Dallas, Chicago, and Richmond, Virginia.
- MCR has a -$5.0 billion portfolio -of -148 premium-branded
hotels -containing more than 22,000 guestrooms across -37 states
and 106 cities.
- MCR has more than 7,000 team members across the country and
operates hotels under 9 Marriott brands, 8 Hilton brands and a
number of unflagged independent hotels.
- MCR was named -one of -Fast Company's 10 Most Innovative Travel
Companies of 2020.
- MCR is a three-time recipient of the -Marriott Partnership
Circle Award, the highest honor Marriott presents to its owner and
franchise partners, and a recipient of the -Hilton Legacy Award for
Top Performer.
- For the TWA Hotel at New York's JFK Airport, MCR won the
-Development of the Year (Full Service) Award at The Americas
Lodging Investment Summit (ALIS), the Urban Land Institute New York
Excellence in Hotel Development Award and the American Institute of
Architects national Architecture Award, the highest honor given by
the AIA What we offer/What's in it for you?
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of
employment for full-time team members Other details
- Job Family Hotels
- Pay Type Hourly
- Min Hiring Rate $18.00
- Max Hiring Rate $18.00
Keywords: MCR Hotels, Goodyear , Night Auditor, Accounting, Auditing , Scottsdale, Arizona
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