Manager-Compliance: Enhanced Due Diligence

Location: Phoenix
Posted on: June 23, 2025

Job Description:

American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU) are part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). Together, they provide end-to-end oversight and support of global financial crimes investigations. In partnership with GFCC, GFCSU and USIU develop and implement transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. These teams also manage risk related to politically exposed persons (PEPs) through sanctions screening and enhanced due diligence processes, as well as improper payments that may signal bribery, corruption, or other illicit conduct. GFCSU and USIU play a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and the Foreign Corrupt Practices Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes. Role/Team Introduction Customers who present higher money laundering or terrorist financing risks are subject to periodic enhanced due diligence reviews. The USIU’s High-Risk Enhanced Due Diligence (EDD) Team is responsible for conducting annual investigative reviews of high-risk customers who hold U.S. issued products with American Express. Job Responsibilities/Tasks A successful EDD manager will be responsible for leading a team of analysts who perform Enhanced Due Diligence (EDD) reviews of high-risk customers. This role requires a strong focus on driving team performance, fostering a culture of colleague engagement, accountability, and shared ownership. The ideal candidate will possess exceptional communication and time management skills and demonstrate the ability to lead through change in a dynamic regulatory environment. Additional responsibilities may include inventory and performance management, supporting cross-functional projects, contributing to process improvements, and collaborating with key stakeholders across the U.S. Financial Intelligence Unit (USFIU) and Global Financial Crime Compliance (GFCC) teams to strengthen the overall EDD program. Minimum Qualifications • 3 years of work experience in a financial services or payment institution in any of the following areas: Enhanced Due Diligence, Anti-Money Laundering, Suspicious Activity Reporting, Sanctions Screening, financial crime, enhanced due diligence, or law enforcement • Comprehensive understanding of BSA/AML regulatory requirements and FFIEC guidelines, with specific application to Enhanced Due Diligence (EDD) processes • Advanced knowledge of financial crime red flags across credit card, retail banking, and lending products, with an emphasis on suspicious transaction and customer behavior indicators • Experienced leader skilled in talent development, performance management, and inspiring teams to achieve exceptional results through effective coaching and support. • Effective communication skills and exceptional ability to influence others, gain support for management objectives, and resolve conflict • Demonstrate professionalism, resilience, and a positive attitude in all situations, including the ability to support and execute management decisions with alignment and integrity Preferred Qualifications • Highly motivated, results-driven team player with the ability to manage multiple priorities in a fast-paced environment • Demonstrate initiative, enthusiasm, and strong organizational skills • Management and/or people leader experience • Bachelors/University degree • 6 years of work experience in a financial services or payment institution in any of the following areas is highly preferred: Enhanced Due Diligence, Anti-Money Laundering, Suspicious Activity Reporting, Sanctions Screening, financial crime, enhanced due diligence, or law enforcement • CAMS certification preferred Salary Range: $90,000.00 to $165,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

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