Director, Risk Management - Payments/Digital
Company: USAA
Location: Phoenix
Posted on: July 10, 2025
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Job Description:
Why USAA? At USAA, our mission is to empower our members to
achieve financial security through highly competitive products,
exceptional service and trusted advice. We seek to be the 1 choice
for the military community and their families. Embrace a fulfilling
career at USAA, where our core values – honesty, integrity, loyalty
and service – define how we treat each other and our members. Be
part of what truly makes us special and impactful. The Opportunity
We are looking for a Director, Risk Management focusing on Second
Line oversight of the payments business lines. Accountable for the
development and mentoring of a high performing team in support of
the improvement and growth of the USAA risk management program.
Influences processes at both the business unit and enterprise level
and leads and sets the agenda for risk management deliverables.
Responsible for providing risk management support for a line of
business or staff agency in key risk identification, measurement,
monitoring, control and reporting, and the understanding and
management of risk through appropriate practices and processes.
Accountable for monitoring the risk and control environment and
provides effective challenge to internal and external stakeholders
to ensure that exposures are kept at acceptable levels. Leads
cross-functional teams and collaborates with control partners to
achieve objectives across multiple business units or Centers of
Excellence. Participates in and supports internal and external
audits, regulatory reviews, and rating agency requests. We offer a
flexible work environment that requires an individual to be in the
office 4 days per week. This position can be based in one of the
following locations: San Antonio, TX, Plano, TX, Phoenix, AZ,
Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position. What
you'll do: Directs staff and initiatives that support risk
management programs, to include governance support, risk oversight,
risk infrastructure development, identification, quantification,
and aggregation of key and emerging risks and/or operational risks
and controls. Builds and manages a high performing team of risk
professionals through recruitment, training, coaching, performance
management and related managerial activities. Partners with key
stakeholders in the business and oversees the formulation of stress
test plans, identification, assessment and documentation of risks
and controls, including risks associated with new or modified
products, services, distribution channels, regulations and/or
third-party operations. Directs the oversight of model risk through
model documentation review, assessment of performance monitoring,
model validation, and use implementation Directs teams in the
development of risk dashboards and reporting formats in alignment
with risk appetite/profile and leads teams in the identification,
quantification and aggregation of risks using analytical
methodologies. Reviews, communicates and recommends the development
of risk policies and procedures in partnership with senior leaders
to ensure appropriateness and adequacy versus industry best
practices and regulatory requirements. Accountable for the
development, implementation and oversight of risk management
frameworks. Oversees the preparation of key reports and
communications and may present to governance committees, senior
leaders, regulatory bodies and the USAA Board of Directors. What
you have: Bachelor's degree in Risk Management, Business, Finance,
or a related field; OR 4 years of related experience (in addition
to the minimum years of experience required) may be substituted in
lieu of degree. 8 years of risk management, regulatory or
operations experience in a relevant functional area to include
banking, insurance, financial services, audit, project management,
public accounting or other related operational area; OR advanced
degree/designation in Risk Management, Business, Finance, or other
discipline relevant to risk management and 6 years of work
experience in a discipline relevant to risk management; OR PhD in
Risk Management, Business, Finance, or other discipline relevant to
risk management and 4 years of work experience in a discipline
relevant to risk management. 3 years of direct team lead or
management experience. Advanced risk management experience in a
complex institution and/or highly matrixed environment related to
banking, insurance and/or financial services. Demonstrated
experience in conflict resolution management and ability to
effectively challenge at all levels of management and influence
business outcomes. Experience leading and directing work with both
internal and external partners in a highly collaborative
environment. Demonstrated critical thinking and knowledge of data
analysis tools and techniques and decision-making abilities, to
include proven ability to effectively make data-driven decisions.
Proactively identifies potential concerns and follows-up to resolve
issues. Advanced knowledge of Microsoft Office products including
Excel and PowerPoint. What sets you apart: Payments Industry
Expertise: A deep understanding of payments networks (e.g., ACH,
Wires, Zelle, Cards) and reconciliation practices. Payments
Regulatory and Standard Knowledge: Familiarity with banking
regulations and industry standards associated with payment systems,
including relevant frameworks. Leadership, Team Management, &
Collaboration: Proven track record to lead and motivate a team,
build relationships, work effectively with cross-functional teams
and external partners, and foster a risk-aware culture. US military
experience through military service or a military spouse/domestic
partner Compensation range: The salary range for this position is:
$143,320 - $273,930 USAA does not provide visa sponsorship for this
role. Please do not apply for this role if at any time (now or in
the future) you will need immigration support (i.e., H-1B, TN, STEM
OPT Training Plans, etc.). Compensation: USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market data of the position. The actual
salary for this role may vary by location. Employees may be
eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors. The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job. Benefits: At USAA
our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals. For more details on our outstanding benefits, visit our
benefits page on USAAjobs.com. Applications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Goodyear , Director, Risk Management - Payments/Digital, Accounting, Auditing , Phoenix, Arizona