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Operational Risk Consultant 5 - Card and Retail Services

Company: Wells Fargo Bank
Location: Goodyear
Posted on: November 24, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Our Cards and Retail Services (CRS) Control team provides guidance to CRS businesses to support their commitment to comply with all applicable laws, regulations, and internal operational policies and procedures.The candidate will provide Business Risk and Controls support for Card and Retail Services (CRS) Front Line including projects, strategic initiatives, issues, and regulatory matters. -Accountabilities for this role encompass navigating through complexities of intricate business processes and controls while partnering with PVSI stakeholders (first, second, and third line) to assess, identify, and mitigate risk associated with customer-impacting processes. -They will need to identify operational risk issues and help drive development of root cause, impact, and risk ratings. -Additionally, they will leverage their deep subject matter expertise in consumer products to consult with business to develop corrective action plans and effectively manage remediation activities.Specifically, responsibilities for Front Line Risk and Control functions include:

  • This position is created to support the PVSI organization from a Control perspective with accountability Control Evaluation and Effectiveness. The candidate will be responsible to serve as a subject matter expert and advisor to guide complex business and risk mitigation strategies, including development and delivery of recommendations to business management.
  • Responsible to drive efforts to enhance key business processes and controls, ensuring compliance with enterprise requirements, and influence self-identification and disclosure of controls gaps to maintain a focus on risk management. Primarily, reviewing several aspects in detailed analysis of Controls and the control attributes to deliver superior control enhancements for optimal risk mitigation. -This includes: -primary, key and non-key controls, manual v/s systemic controls, Control effectiveness, control gap analysis, etc.
  • This role is accountable for partnering with stakeholders within CRS and PVSI partner teams, such as Channel Partnership, Customer Experience, and Digital Channels, to identify and mitigate risks in the control environment. -Specifically, this proactive risk identification will require the candidate to be a subject matter expert for products, services, risks, processes, and controls in Card and Retail Services, including complexities associated with high risk processes.
  • The role will provide insights, subject matter expertise, and recommendations to business management in remediation of regulatory matters, such as MRAs and Consent orders, by bringing influence and risk perspective to discussions around corrective actions and customer remediation, as applicable.
  • Responsible to drive efforts to enhance key business processes and controls, ensuring compliance with enterprise requirements, and influence self-identification and disclosure of controls & Self Assurance Activity gaps to maintain a focus on risk management.Preferred locations: 2200 Concord Pike, Wilmington, DE; 7001 Westown Pkwy, West Des Moines, IA; 301 S Tryon St, Charlotte, NC. May also consider: 100 W Washington St, Phoenix, AZ; 1700 Lincoln St, Denver, CO; 171 17th St NW, Atlanta, GA; 2701 Wells Fargo Way, Minneapolis, MN; 1 N Jefferson Ave, Saint Louis, MO; 1100 Corporate Center Dr, Raleigh, NC; 1300 SW 5th Ave, Portland, OR; 14241 Dallas Pkwy, Dallas, TX; 4101 Wiseman Blvd, San Antonio, TX; 1095 E 2100 S, Salt Lake City, UT; or 4340 Innslake Dr, Richmond, VA. -Please note: -Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

    Required Qualifications
    • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

      Desired Qualifications
      • Advanced Microsoft Office skills
      • Excellent verbal, written, and interpersonal communication skills
      • Strong analytical skills with high attention to detail and accuracy
      • Ability to interact with all levels of an organization
      • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
      • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
      • Ability to identify gaps through risk based testing
      • Ability to identify and evaluate exposures and potential risks
      • Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations
      • Credit card industry experience

        Job Expectations
        • Ability to travel up to 10% of the time

          Street Address
          DE-Wilmington: 2200 Concord Pike - Wilmington, DE
          IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
          NC-Charlotte: 301 S Tryon St - Charlotte, NC
          AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ
          CO-Denver: 1700 Lincoln St - Denver, CO
          GA-Atlanta: 171 17th St Nw - Atlanta, GA
          MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
          MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
          NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
          OR-Portland: 1300 Sw 5th Ave - Portland, OR
          TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX
          TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
          UT-Salt Lake City: 1095 E 2100 S - Salt Lake City, UT
          VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA


          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Goodyear , Operational Risk Consultant 5 - Card and Retail Services, Accounting, Auditing , Goodyear, Arizona

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