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Director, Senior Experience Owner Bank Omnichannel

Company: USAA
Location: Goodyear
Posted on: November 7, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Director, Senior Experience Owner Bank Omnichannel to join an Omnichannel team focused on the member experiences of various segments and lead in the development of key member journeys. The Director, Senior Experience Owner selected for this position can work from our headquarters in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL OR remote location.

Oversees a team of Experience Owners who are responsible for creating and executing Member, Employee and/or Business Deliverable experiences. Develops strategies, determines roadmaps for Member and/or Business Deliverable-need outcomes, and empowers stakeholders to turn Member/Business Deliverable needs into portfolios of experiences. Effectively coordinates across multiple teams and disciplines in the organization.Job RequirementsDevelops roadmaps for Member/Business Deliverable needs, translating business cases into beautiful experiences for Experience Owners to execute, while focusing on human-centered design.Aligns focus of Experience Owners towards leading and executing beautiful experiences that serve a Member, Employee and/or Business Deliverable need.
Builds and manages a high performing team of Experience Owners through recruitment, training, coaching, performance management, and related managerial activities.Holds financial accountability for the Member, Employee and/or Business Deliverable need and portfolio of experiences therein, including allocation of funding to experiences, to ensure the sustainable delivery of experiences addressing the Member, Employee and/or Business Deliverable need.Accountable for financial, regulatory and operational risk management related to experiences within the Member, Employee and/or Business Deliverable need; ensures Experience Owners close any gaps or findings.Develops, implements, and oversees Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs); uses data to refine Member, Employee and/or Business Deliverable -need business cases and experience portfolio.Participates in management routines to alleviate impediments and promote Agile way of working with stakeholders throughout experience portfolio.Oversees projects with marketing to ensure proper campaigns for experience intents and product targets.Communicates with executive audience to ensure Member-need experience portfolio is driving towards overall USAA mission.Minimum

  • Bachelor's Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
  • 8 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design, OR Master's Degree and 6 or more years of relevant progressive experience in product development, marketing, strategy, digital, process or user interface design.
  • 3 or more -years leading subordinates or matrixed, cross-functional teams
  • Experience leveraging data to make business decisions
  • Process engineering and/or agile experienceWhen you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred
    • Strong thought leadership and demonstrated ability to set and translate strategy and vision into execution
    • Experience conducting bank market research and analyzing for SAFE agile feature development
    • Demonstrated ability in building out roadmaps for existing and future work based on data
    • Proven ability in utilizing user center design for a particular segment or group
    • Demonstrated ability to influence including senior leaders - -The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.

Keywords: USAA, Goodyear , Director, Senior Experience Owner Bank Omnichannel, Executive , Goodyear, Arizona

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