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Director, Program Manager - Auto Insurance Product Line

Company: USAA
Location: Goodyear
Posted on: November 23, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Director, Program Manager - Auto Insurance Product Line for one of the following locations: San Antonio Home Office I, Chesapeake, Colorado Springs Campus, Phoenix Campus, Remote, Tampa Campus or Tampa Crosstown.


Manages program management personnel. Plans, organizes, directs, leads and manages resources for efficient and effective program management. Responsible for development and integration of multiple business programs and associated projects to achieve strategic business goals and operational objectives. Responsible for departmental program oversight to include assigning individual program manager responsibilities and identifying and resolving appropriate business plan and integration issues. Responsible for managing the program road map and priorities, budget and benefits. Responsible for communicating with program executive, senior and functional area management across USAA to plan and execute the departmental program and ensure the effectiveness of the program organization.Job RequirementsTasks:

  • Performs risk assessment, risk mitigation, escalation of issues, oral/written communication and problem resolution across departmental programs and USAA programs.
  • Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.
  • Manages multi-million-dollar complex, strategic programs/ portfolios.
  • Plans, organizes, directs, leads and manages resources for efficient and effective program management.
  • Manages organization wide efforts to include facilitation, process, program and organizational improvements.
  • Provides coaching and training of unit program managers.
  • Manages a highly matrixed environment and builds and maintains relationships with senior level executives. -
  • Manages unit personnel and associated hiring, career planning, counseling, performance appraisals, disciplinary actions, and resolution of personnel issues.Minimum Education:
    • Bachelor's Degree, OR, 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.Minimum Experience:
      • 8 or more years project and/or program management experience, including experience defining a new program or relevant business experience.
      • 3 or more years of direct team lead or management experience.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. - This will take approximately 5 minutes. - Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Experience
        • History of overseeing and coordinating analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations to senior leadership.
        • Understanding of the P&C business direction, environment and strategies, to identify and recommend solutions which influence the business and drive change.
        • Experience working with the P&C State Management teams.
        • Experience collaborating with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.
        • Deep understanding of the Enterprise planning process for market, revenue and PTI.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. - Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 11/26/19 by 11:59 pm CST time.

Keywords: USAA, Goodyear , Director, Program Manager - Auto Insurance Product Line, Executive , Goodyear, Arizona

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