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Customer Service Rep II

Company: McLane Company, Inc.
Location: Goodyear
Posted on: August 27, 2020

Job Description:

JOB SUMMARY / GENERAL DESCRIPTION:This position is responsible for obtaining customer orders in a timely manner and meeting deadlines, all while providing exceptional customer service.ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:Other duties may be assigned. A teammate in this position must have the ability to:* Secure Manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.* Contact customers as necessary when we are unable to secure their automated order.* Be vigilant in manning inbound phone queue to assure inbound customer calls are handled with minimum hold times.* Polling automated orders that were not secured via their first computer call.* Assist customers with problems associated with the automatic order taking process, i.e. resetting modems or referring them to the appropriate Help Desk.* Keep abreast of current promotions and tests and be able to provide customers with product and item number information.* Maintain a high level of customer service.* Make sure deadlines for each individual Distribution Center are met and each customer has had appropriate attempts to secure their food order.* Process automated orders that have "exceptions" that is: will not post.* Cover phone help desk to assist customers and CSR's with item number questions, add-ons to food orders, or other customer issues.* Review unsecured orders at deadline and make a final attempt to collect a manual order.* Follow DC directions for final processing of any outstanding orders (move to DC, duplicate or no order).* Secure all orders before we leave regardless of the time of day.MINIMUM QUALIFICATIONS AND REQUIREMENTS:A teammate in this position must:* Have High School Diploma or GED.* Be able to speak, read and understand the English language.* Be able to successfully pass a physical capabilities test, drug screen and criminal background check.* Have excellent customer service skills.* Have good computer and ten key skills.* Have strong listening, verbal and written communication skills.* Have schedule flexibility.* Have organizational skills.* Have previous customer service experience and knowledge of foodservice distribution process is preferred.WORKING CONDITIONS:* Office environment.'11368

Keywords: McLane Company, Inc., Goodyear , Customer Service Rep II, Hospitality & Tourism , Goodyear, Arizona

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