Field Technical Support Associate
Company: NTT Data Inc
Posted on: March 26, 2020
Req ID: 90739
At NTT DATA Services, we know that with the right people on board,
anything is possible. The quality, integrity, and commitment of our
employees are key factors in our company s growth, market presence
and our ability to help our clients stay a step ahead of the
competition. By hiring the best people and helping them grow both
professionally and personally, we ensure a bright future for NTT
DATA Services and for the people who work here.
NTT DATA Services currently seeks a Field Technical Support
Associate to join our team in Goodyear, Arizona (US-AZ), United
Basic Job Duties:
* Receives and controls onsite inventory.
* Performs basic configuration of desktop / notebook equipment
following basic instructions.
* Coordinates with Field Service Team for moving and setting up End
* Basic installation and maintenance of technical products.
* Follows predefined procedures and tasks in everyday
* Work is regularly reviewed by a more senior level technical
* Reviews, troubleshoots and approves operational quality desktops,
notebooks, printers, and associated peripherals.
* Installs, maintains and optimizes desktop /notebook
configurations at customer sites.
* Diagnoses and resolves product performance problems.
* Performs maintenance and repair services.
* Ensures customer satisfaction by advising customers on preventive
maintenance and configurations which may impact product
* Instructs customers in the operation and maintenance of the
Skills, Job Competencies, Certifications:
* The individual must have proven customer service background.
* Individual will be knowledgeable of Windows Operating System
* Must be able to comprehend and follow verbal and written
technical instructions and scripts.
* Good verbal and written communication skills are required.
* Physically able to lift and move Enterprise and Client technology
hardware in our customer environments.
* Excellent interpersonal skills and ability to work
collaboratively in a team environment.
* Basic customer interaction skills.
This position is only available to those interested in direct staff
employment opportunities with NTT DATA, Inc. or its subsidiaries.
Please note, 1099 or corp-2-corp contractors or the equivalent will
NOT be considered. We offer a full comprehensive benefits package
that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify
the modern complexities of business and technology, delivering the
insights, solutions and outcomes that matter most. We deliver
tangible business results by combining deep industry expertise with
applied innovations in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of
NTT DATA Corporation, a top 10 global business and IT services
provider with 118,000+ professionals in more than 50 countries, and
NTT Group, a partner to 88 percent of the Fortune 100. Visit
nttdataservices.com to learn more.
NTT DATA, Inc. (the Company ) is an equal opportunity employer and
makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex, sexual
orientation, gender identity, genetic information, physical or
mental disability, veteran or marital status, or any other class
protected by law. To comply with applicable laws ensuring equal
employment opportunities to qualified individuals with a
disability, the Company will make reasonable accommodations for the
known physical or mental limitations of an otherwise qualified
individual with a disability who is an applicant or an employee
unless undue hardship to the Company would result.
Keywords: NTT Data Inc, Goodyear , Field Technical Support Associate, IT / Software / Systems , Goodyear, Arizona
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