Employee Success Associate
Company: Larkin Benefit Administrators
Location: Phoenix
Posted on: June 29, 2025
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Job Description:
Description: Job Title: Employee Success Associate Reports To:
Operations Manager FLSA Status: Non-Exempt Learn about Gold
Standard service delivery while focusing primarily on the simplest
leave types. Job Duties and Essential Functions: Administer a full
workload of leaves of absence and ADA claims for multiple clients,
per client policies, while adhering to federal and state leave law
regulations. Leave administration includes, but is not limited to,
confirming leave eligibility, reviewing medical documentation,
communicating with healthcare providers, client employees and
members of the HR team, and confirming return-to-work. ADA
administration includes, but is not limited to, engaging in the
interactive discussion process on behalf of the client, documenting
the process, seeking clarification as necessary, and acting as a
resource for a client as they assess the request for accommodations
on a case-by-case basis. Provide excellent customer service by
answering phones, responding to emails, and communicating
effectively with clients' employees in a timely manner - answering
questions regarding leave entitlement, client policies, and
benefits. Coordinate effectively with Claim Specialists to ensure
that employee claims are adjudicated timely and accurately. Draft
and send letters to employees regarding leave entitlement,
disability benefits, and/or the interactive discussion process.
When applicable, initiate return-to-work accommodations while
adhering to relevant federal regulations. Maintain high quality
employee leave and ADA files according to set standards and naming
conventions. Able to take on additional work with short notice
(e.g. client needs to be taken over on short notice due to business
needs). When required, coordinate between short-term disability
insurance carriers, worker's compensation insurance providers, and
the employee. Participate in client meetings, company-wide off-site
meetings, and training programs which may require some infrequent
travel. Available to back up multiple accounts. Perform other
duties as assigned in order to meet business needs. Expected to
work 40 hours per week. Expected to report to the office 2 days per
month. Expected to be a self-starter who can work independently,
take initiative, actively participate in team discussions and
collaborate effectively while working in a remote-first
environment. Perform above duties between regular business hours:
California: Monday to Friday, 8am to 5pm (PST) Georgia: Monday to
Friday, 8am to 5pm (EST) Arizona: Monday to Friday, 8am to 5pm
(MST) Requirements: A four-year college degree or a professional
certification in a similar or related field. A passion for
excellent customer service. Ability to prioritize tasks and focus
on the most important ones. Ability to communicate effectively with
colleagues, leadership, clients, and employees. Have a system for
keeping track of work to ensure that the work is done on time and
accurately. Ability to identify and solve problems quickly and
efficiently. Willing to learn and take on new challenges. Takes the
initiative to understand the why behind things. Receptive to
feedback and embraces continuous improvement. Planning ahead,
managing time well, being on time, and thinking of better ways to
do things. Being helpful, respectful, approachable and
team-oriented, building strong working relationships and
contributing to a positive work environment. Excellent follow
through and common sense. Excellent attention to detail. Proficient
typing and strong knowledge of MS Word. Strong organizational,
quantitative, and verbal/written communications skills. Ability to
comprehend a variety of informational documents including, but not
limited to, disability plan documents and client leave policies.
Ability to comprehend and interpret a variety of reference books
and manuals including administrative manual, personnel policies,
and state and federal regulations. Ability to keep abreast of any
changes in law, policy, methods, procedures, etc. as they pertain
to clients. Compensation details: 50000-60000 Yearly Salary
PI9b8c8d746b76-37820-36496680
Keywords: Larkin Benefit Administrators, Goodyear , Employee Success Associate, Legal , Phoenix, Arizona
