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Credit Card Acquisition Risk Experience Owner Lead

Company: USAA
Location: Goodyear
Posted on: March 19, 2020

Job Description:

Purpose of JobThe Credit Card Acquisition Risk Experience Owner Lead is a First Line of defense Risk owner for a Large Bank Credit Card Acquisition Business. This job is in a unit that owns the risk of the Credit Card Acquisition Business for one of the Top Credit Card Business in the Industry. This role is responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled.Job RequirementsResponsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.--Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.--Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables.Drives and influences key stakeholders towards a unified experience that serves Members', Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements.--Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled.--Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.Understands primary regulations commonly applicable to regulated products and services.Minimum RequirementsBachelor's Degree, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.8 years of relevant experience in product development, marketing, strategy, digital, process, banking or user experience designORMaster's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process, banking or user experience design.Preferred Requirements2+ years of dedicated Large Bank Credit Card Risk Management with a deep understanding of the 8 major principle risk factors and how to properly assess risk.2+ years of performing a risk assessment for a Large Bank Credit Card Business2+ years' experience Large Bank Acquisition Application Flow Experience2+ years operating within a large bank risk framework to identify issues, build controls, close issues, test controls2+ years building key, automated, tested controls for a large financial institutionThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.-- Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is notavailable for this position.

Keywords: USAA, Goodyear , Credit Card Acquisition Risk Experience Owner Lead, Other , Goodyear, Arizona

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