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Service Advisor

Company: AAA Northern California, Nevada & Utah
Location: Goodyear
Posted on: September 12, 2020

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved

Benefits Medical, Dental, Vision, wellness program and more!

401k Matching $1 for $1 company match up to 6% of pay

Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

First line sales agent for customers vehicles.

Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.

Required to collect payment, open and close cashier process.

Respond to customer concerns or complaints and escalate to

Management complaint the advisoris unable to resolve.

Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

Maintain a safe and clean work area and assistto maintain safe and clean work areas as needed.

Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Valid Arizona driver's license and current 39 month driving record.

Keywords: AAA Northern California, Nevada & Utah, Goodyear , Service Advisor, Other , Goodyear, Arizona

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