Service Scheduler

Company: RideNow Powersports
Location: Goodyear
Posted on: August 7, 2022

Job Description:

Are you ready to build your career with the world's largest Powersports company? RideNow Powersports is seeking highly motivated Service Scheduler with a passion for Powersports. Join our team!

What we offer:

Medical/Dental/Vision, 401(K) Savings Plan, PTO, Employee Discounts, Advancement Opportunities, Tuition Reimbursement, and Employee Referral Program, just to name a few.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Desk all service appointment requests and follow up on scheduled work
• Verify requested time and/or technician availability.
• Verify customer contact/vehicle/equipment information.
• Enter appointment info on the repair order and paper or computer-based schedule.
  • Communicate with service writers and/or managers the need for additional repairs, parts needed not in stock, repairs completed, and additional time needed for repairs in a timely manner to ensure prompt customer notification.
  • Closeout labor on completed work.
  • Update acronyms and status notes in Lightspeed.
  • File repair orders in an appropriate location for service writers and/or managers to follow up.
  • Stamp manufacturer's warranty repair orders for appropriate filing and warranty parts sign off by managers.
  • Place confirmation calls to customers to verify appointments two days ahead of schedule, allowing them time to make arrangements.
  • Interact with other store departments in order to provide priority service and facilitate sales.
  • Assist in scheduling technicians as needed or directed by the service manager.
  • Maintain a secure filing system for customer repair orders and documents.
  • Any other duties deemed necessary for the overall success of the department and dealership as a whole
  • Abide by and enforce company, store, and departmental policies
  • Maintain a professional appearance at all times while on company property or representing the company
  • Maintain a positive working relationship with all employees.
    
    REQUIREMENTS AND SKILLS
    
    • Previous Automotive and/or Powersports service writer/management experience
    • Mechanical knowledge and/or ability. Previous work as a technician is a plus.
    • Excellent communication skills.
    • Bi-lingual (Spanish) is a plus.
    • Literate in Microsoft Office Suites (Word, Excel, Outlook).
    • Proficient with Lightspeed software required.
    • Proven excellent customer service skills.
      **RideNow is an equal opportunity employer and a drug-free workplace**

Keywords: RideNow Powersports, Goodyear , Service Scheduler, Other , Goodyear, Arizona