Lab Call Center Rep
Company: Careerbuilder-US
Location: Goodyear
Posted on: January 18, 2023
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Job Description:
Why Mayo Clinic Mayo Clinic is the nation's best hospital (U.S.
News & World Report, 2022-2023) and ranked #1 in more specialties
than any other care provider. We have a vast array of opportunities
ranging from Nursing, Clinical, to Finance, IT, Administrative,
Research and Support Services to name a few. Across all locations,
you'll find career opportunities that support diversity, equity and
inclusion. At Mayo Clinic, we invest in you with opportunities for
growth and development and our benefits and compensation package
are highly competitive. We invite you to be a part of our team
where you'll discover a culture of teamwork, professionalism,
mutual respect, and most importantly, a life-changing career! Mayo
Clinic offers a variety of employee benefits. For additional
information please visit Mayo Clinic Benefits . Eligibility may
vary. Position description This is not a remote position.
The Lab Call Center Representative is responsible for working
cooperatively with Mayo Clinic staff and patients promoting
professional and respectful interactions. The Lab Call Center
Representative is responsible for efficiently and effectively
managing a heavy volume of incoming and outgoing telephone calls
for the laboratory, including screening calls and forwarding to the
appropriate section or individual, taking complete and legible
messages, and redirecting misrouted calls. Serves as an
informational representative of clinical departments/divisions
providing general information in response to patient and Mayo
Clinic practice inquiries. Maximizes availability for incoming
calls to meet demand by making adjustments as needed to accommodate
workload and staffing needs. May be required to provide coverage at
different work locations (e.g. Mayo Clinic Hospital, Mayo Clinic
Phoenix Building, Mayo Clinic Building Scottsdale). The successful
candidate will have evidence of problem-solving and organization
skills. Demonstrated ability to work in a team environment as well
as independently. Demonstrated ability of excellent phone etiquette
and ability to utilize appropriate resources. Utilizes knowledge
gained from previous experience in laboratory medicine, laboratory
call center and lab customer service to successfully perform the
essential functions of the job. Performs other job related duties
and tasks as assigned. Qualifications High school education or GED
equivalent.
Must have 1 year of laboratory, lab assisting, laboratory call
center, or laboratory customer service experience OR a minimum of 6
months experience as a CNA, Medical Assist, or Phlebotomist.
Must have outstanding communication and interpersonal skills.
Must have superior problem solving and organizational skills.
Ability to prioritize and maintain productivity in a fast-paced
environment.
Must have strong computer skills and be proficient in Windows/
Word, Excel
Must be familiar with EMR and Lab information systems Additional
qualifications Strongly prefer candidates with lab call center
experience. Exemption status Non-exempt Compensation Detail $17.61
- $23.95 / hour Benefits eligible Yes Schedule Full Time Hours /
Pay period 80 Schedule details 07:00am-3:30pm
Monday to Friday
Rotating Holidays Weekend schedule Weekends 4:30am-1:00 pm as
needed. International Assignment No Site description Over the next
four years, Mayo Clinic is making significant investments in both
the physical and technological future of health care, through
doubling the size of the Mayo Clinic campus in Phoenix, inclusive
of practice, education, and research activities. Mayo Clinic's
campuses in Arizona are located in Phoenix and Scottsdale, in the
beautiful Sonoran Desert. The region is known as the Valley of the
Sun, a metropolitan area with more than 4 million residents in 25
cities and towns. With Phoenix being the fifth largest city in the
nation, this sunny "desert metropolis" offers the amenities of a
big city in the midst of a strikingly beautiful, rugged, southwest
landscape. Scottsdale frequently earns praise as a highly desirable
place to live. The city's more than 200,000 residents enjoy a
vibrant mix of culinary hot spots, arts and entertainment,
professional and collegiate sports teams, and community resources.
The region's desert climate promotes an outdoor lifestyle with a
full complement of sports and recreation. Recruiter Mary Ricci EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Careerbuilder-US, Goodyear , Lab Call Center Rep, Other , Goodyear, Arizona
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