Service Coordinator

Company: The Cavco Family of Companies
Location: Goodyear
Posted on: March 19, 2023

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES Enters and tracks service work orders and ensures account information and recorded data is accurate.Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.Processes customer orders and monitors and updates customer information.Responds to customer inquiries and requests.Generates reports on open orders to facilitate their completion up to and including invoicing.Interviews customers to obtain information and explain available services.Coordinates customers' service needs with other departments as required to ensure customer service.May solicit sale of new or additional services or products.May obtain credit records from credit reporting agency.May visit customers' premises to obtain order or resolve customer problems.MINIMUM QUALIFICATIONS Requires a high school diploma or its equivalent.Working as a Customer Service Coordinator typically requires 1-3 years of related experience.May be entry level if some experience in the skill.Works under moderate supervision.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: The Cavco Family of Companies, Goodyear , Service Coordinator, Other , Goodyear, Arizona