Fraud Principal - Operations
Company: USAA
Location: Phoenix
Posted on: May 6, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
Principal level jobs have unique requirements established to
maintain consistent application, usage, and reporting
structure.
As a dedicated Fraud Principal- Operations, you will Independently
and regularly deliver effective, specialized regulatory solutions
and advises on key compliance issues to senior executive leaders
for the assigned line of business. Provides leadership and
direction on highly complex and unique matters of significance
leveraging deep subject matter expertise and thought leadership.
Partners with and engages Legal, Enterprise Compliance, Risk and IT
partners on the development and implementation of regulatory Risk
mitigation strategies and solutions for first line of defense.
Measurably increases organizational Risk controls and compliance.
Provides leadership and direction to ensure processes and
procedures are in place to effectively monitor and manage
regulatory Risk.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, , Phoenix, AZ, or
Tampa, FL. Relocation assistance is not available for this
position.
This position can work remotely in the continental U.S. with
occasional business travel.The OpportunityWhat you'll do:
- Oversees, guides, and drives the implementation, development,
and maintenance of Risk Management solutions, enabling awareness of
changes in the regulatory environment and management of downstream
impacts.
- Stays current on laws, regulations and industry standards and
serves as a trusted strategic advisor and thought leader to senior
leadership, EC and/or Board members. May independently provide
advice directly to the line of business President.
- Collaborates with a cross-functional team across enterprise, to
include Compliance, Risk, Legal and IT partners to lead the design,
development and implementation of strategic, technical, and
non-technical solutions that protect and minimize regulatory
Risk.
- Demonstrates expert-level thought leadership towards strategy
development and applies technical subject-matter-expertise to
produce innovative solutions for complex work deliverables in
support of departmental initiatives.
- Supports and engages, as appropriate, in discussions with
relevant regulators (e.g. Federal Reserve, OCC, CFPB, FDIC) on the
business regulatory Risk control program and results.
- Oversees Risk and/or quality control improvements and drives
strategic mitigation recommendations for major initiatives as
appropriate, including project activities, related integrations,
strategic activities, and large system/process improvements.
- Responsible for long-term initiatives, ad hoc requests, issues,
and on-going Risk management responsibilities.
- Consults for other business units on control design to address
strategic, operational, financial, and regulatory Risks.
- Establishes and monitors key performance and Risk
indicators/metrics to assist with the early identification of Risk
trends.
- Responsible for the governance, administration of compliance
and operational documents and for the governance, maintenance, and
enforcement of operating procedures.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's Degree OR 4 years of related experience (in addition
to the minimum years of experience required) may be substituted in
lieu of degree.
- 10 years of Risk Management, Audit, and/or Compliance
experience within a financial services industry to include 6 years
of specific SME experience and accountability for designing and
implementing Risk management technical and non-technical strategies
and solutions.
- Working knowledge/experience with IT in developing, designing,
and implementing technical solutions.
- Strong understanding of business operations and management, to
include end-to-end processes and organizational dependencies.
- Extensive experience and knowledge of compliance laws, rules,
and regulations including relevant industry best practices and
subject matter expertise across a broad range of financial products
and services to meet regulatory guidelines.
- Mastery of Risk management consulting skills to include
gathering and synthesizing business requirements and communicating
and/or facilitating constructive opportunities to a variety of
audience levels such as the executive council, legal counsel, law
enforcement, regulators, and examiners.
- Executive-level mastery of property & casualty insurance or
banking regulatory requirements, Risk management principles and
operational Risk concepts.
- Demonstrated ability to successfully navigate and operate
across multiple levels of a large, highly matrixed
organization.
- Ability to build rapport with key partners and interface with
businesses and functions to facilitate the successful
implementation of Compliance Risk Management Programs.
- Strong understanding of Risk and corporate governance
practices, and the functions of a three lines of defense Risk
management structure.
- Demonstrated subject matter expertise of enterprise Risk and
compliance frameworks, policy development and implementation.
- Knowledge of federal laws, rules, regulations, and applicable
guidance to include: OCC Heightened Standards, BSA/AML, REG E,
UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.What sets you apart:
- Evaluate critical processes for opportunity and lead process
optimization efforts for the function
- Deliver with urgency and efficiency in directing tactical
response to operational issues and resolution activities
- Lead robust procedure re-write transformation to include
implementation and relaunch to the function
- Collaborate with business partners to develop and launch
performance management program
- Partner with OMNI leadership to optimize current workforce
management program for Fraud
- Presents information to executive management to raise fraud
awareness and education
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures
- Collaborate with business partners to establish a revitalized
Culture, creating enhanced accountability as it relates to fraud
mitigation, member experience and controls execution.
- US military experience through military service or a military
spouse/domestic partnerThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $138,230-$264,200.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Goodyear , Fraud Principal - Operations, Other , Phoenix, Arizona
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