GoodyearRecruiter Since 2001
the smart solution for Goodyear jobs

ED, Claims Operations

Company: USAA
Location: Goodyear
Posted on: November 27, 2019

Job Description:

Purpose of JobThis role will report directly to the VP, Claims Operations for Property Claims and be located in the Phoenix office. Directs the handling of all property claims through subordinates. This position will be responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, compliance and results achieved. Develops strategies and plans to assure the support of enterprise strategies for service, growth, financial strength, culture, brand, innovation, diversity and succession planning. In addition, this position identifies and communicates challenges, provides recommendations and research information at the operational and geographic levels for process changes through a partnership with the Experience team and is responsible for claims process centers and remote employees in multiple geographic locations.Job RequirementsTasks:

  • Directs the first notice of loss, investigation, evaluation, settlement, and subrogation & salvage processes for auto and/or property claims.
  • Provides guidance on technical matters and extends settlement authority within their process (or as delegated).
  • Works with Operations and Experience Leaders to establish controls to assure compliance with group policies and practices, state and federal compliance to include fair claims practices acts.
  • Oversees the administration of audit and quality control procedures and requirements for the leadership team in their process.
  • Monitors the utilization, quality and costs of independent appraiser, adjusters, alliance partners and others in accordance with established quality, service and budgetary guidance.
  • Collaborates with other claims process and operational leaders to provide capacity support for CAT, Non-CAT and enterprise sponsored events.
  • Establishes and maintains operational controls around member contact and non-member contact staffing requirements within assigned process.
  • Maintain a succession plan to the director level.
  • Provide the means to coach, train, lead, develop skills and advance careers.
  • Responsible for completing site visits to meet with operational teams within process in other locations.
  • Required to attend claims executive meetings in San Antonio (or other designated locations) as needed.
  • Responsible for leadership, communication and coordination around location specific (campus) events and employee events.Required:
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 10+ years of progressive related experience developing strategies, managing major initiatives and delivering results within a complex matrix environment required.
      • 4+ years of people leadership experience in building, managing and/or developing high-performing teams
      • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals
        • Executive-level business acumen in the areas of business operations, industry practices and emerging trendsPreferences:
          • 7+ years' claims experience to include operational leadership roles
          • Master's Degree
          • Completion of professional designations
          • Management experience with a distributed office and/or field operations workforce
          • Experience leading change, delivering results with large impacts to the member experience and/or employees. -
          • Experience in a staff role, director or process excellence position
          • Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion

Keywords: USAA, Goodyear , ED, Claims Operations, Other , Goodyear, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Regional CDL A Team Truck Drivers - $.59/CPM
Description: ITS Logistics is looking for the best CDL A TEAM Truck Drivers to join our team today ITS Logistics is a rapidly growing 3PL that proudly offers unparalleled service backed by strong family values and (more...)
Company: ITS Logistics
Location: Prescott Valley
Posted on: 12/8/2019

Law Enforcement Transcriber - Work From Home
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Prescott
Posted on: 12/8/2019

Real Estate Executives
Description: Our company has been in business since 1999 in Scottsdale AZ.. we recently opened a beautiful branch
Company: CLA Realty - Prescott
Location: Prescott Valley
Posted on: 12/8/2019


Work for the Best!
Description: Nationwide Company looking to add motivated individuals to our team. Candidates must
Company: Living Healthy
Location: Prescott
Posted on: 12/8/2019

Remote Law Enforcement Transcriber (work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Prescott
Posted on: 12/8/2019

Military Police - Police Officer (31B)
Description: 31B Military Police - Police Officer Job ID: 1151229 Job Views: 205 Location: PRESCOTT, Arizona, United States ZIP Code: 86301 Job Category: Police and Protection Posted: 11.19.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Prescott
Posted on: 12/8/2019

Remote English Teacher
Description: Work-from-Home Online Teaching Opportunity Control your days, work remotely, AND change lives Teach English online to kids in China ages 6 to 10 with EF Education First, the world's largest private (more...)
Company: Education First
Location: Prescott
Posted on: 12/8/2019

Remote Law Enforcement Transcriber (work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Prescott Valley
Posted on: 12/8/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Prescott
Posted on: 12/8/2019

Regional CDL A Truck Drivers - Competitive Pay
Description: ITS Logistics is looking for the best CDL A Truck Drivers to join our team today ITS Logistics is a rapidly growing 3PL that proudly offers unparalleled service backed by strong family values and work (more...)
Company: ITS Logistics
Location: Prescott Valley
Posted on: 12/8/2019

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Goodyear RSS job feeds