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Business Support Consultant 4

Company: Wells Fargo Bank
Location: Goodyear
Posted on: November 7, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: - Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction.This position is to support cross functional business support activities for Consumer Lending Complaints Executive Office operations. Daily activities include partnering with operational business partners and Shared Services to support site strategy, telephony, hiring, in addition to working with the business support team to drive strategic work efforts, and assist in improvement and oversight of the business support processes. In addition this position may support individual support activities as assigned.

Required Qualifications

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning

    Desired Qualifications
    • Ability to think strategically, implement, and deliver business objectives

      Other Desired Qualifications
      • Ability to analyze metrics and articulate data trends both visually and verbally
      • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
      • Experience creating reports in response to management, audit, or regulatory requirements
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to act as a liaison between the technical design staff and business requester to ensure all requirements are met

        Job Expectations
        • Ability to travel up to 10% of the time

          Street Address
          AZ-PHX-Northwest Phoenix: 2202 W Rose Garden Ln - Phoenix, AZ
          NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC


          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Goodyear , Business Support Consultant 4, Professions , Goodyear, Arizona

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