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Help Desk Analyst II - Goodyear

Company: Robert Half Technology
Location: Goodyear
Posted on: November 22, 2019

Job Description:

Ref ID: 00210-0011262867Classification: Help Desk Analyst IICompensation: $60000.00 to $60000.00 yearlyLooking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company in the Manufacturing field! If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. If you're looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives. Another important piece of knowledge candidates should have is an understanding of Incident, Problem, Change Management and other processes. One of the most important parts, though, is how these processes work together to provide superior support and high availability of our business. You might also be asked to cover alternative shifts when needed.Your responsibilities in this role- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Provide guidance to Tier 1 support and team members- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware - We especially are looking for candidates with ITIL certification- Background in one or more programming or scripting language - This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - A combination of superior customer service skills and technical aptitude- Network Engineering experience- Architecture experienceTechnology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. -- 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Keywords: Robert Half Technology, Goodyear , Help Desk Analyst II - Goodyear, Professions , Goodyear, Arizona

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