Collision Concierge Estimator Trainee
Company: AutoNation
Location: Chandler
Posted on: June 30, 2025
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Job Description:
AutoNation is one of the largest automotive retailers in the
United States, offering innovative products, exceptional services,
and comprehensive solutions, empowering our customers to make the
best decisions for their needs. With a network of dealerships
nationwide strengthened by a recognized brand, we offer a wide
variety of new and used vehicles, customer financing, parts, and
provide expert maintenance and repair services. Through DRV PNK, we
have raised over $40 million for cancer-related causes,
demonstrating our commitment to making a positive difference in the
lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big? As a
Collision Concierge, you’ll address our AutoNation Dealership
customer collision needs and coordinate services with the local
AutoNation Collision Center. Our Collision Concierges take great
pride in their ability to interact with customers, make a great
impression and being a skilled problem-solver. The Collision
Concierge position is the starting point for a great career path.
What are the daily job responsibilities? Greeting customers and
discussing repair options on the service drive or in the sales
department Documenting customer repair needs and estimated costs.
Seeking customer approval for needed repairs. Updating customers
and internal Associates regarding repair status of vehicles while
working in partnership with the collision center. Understanding
basic parameters of collision repair and insurance programs (e.g.,
DRP and non-DRP). Working with other Associates on daily planning
and release meetings. Processing transactions and ensuring 100%
compliance with all state and federal laws and regulations.
Following up with customers to ensure we have met their
expectations. Building rapport with customers to create a base of
referrals. Gaining superior product knowledge to effectively help
customers. Ensuring that all administrative processes are handled
in a timely fashion and in compliance with company policies.
Providing exceptional customer experience to drive loyalty. What
are the requirements for the Collision Concierge? Proven ability to
provide an exceptional customer experience. Ability to set and
achieve targeted goals. Detail-oriented and organized. Prior sales
or retail experience preferred but not required. Demonstrated
communication, consultative, interpersonal, and organizational
skills. Experience and desire to work with technology. Must have a
valid, in-state driver’s license with an acceptable, safe driving
record. What are the opportunities for career growth? Our
Associates have many choices for career growth and development
after success in a Collision Concierge role. Future opportunities
include: Collision Estimator Service Advisor Exciting Benefits and
Perks Await You: Competitive compensation and 401k matching Enjoy a
healthy work-life balance with insurance plans (health, dental,
vision) and maternity benefits. Associate purchase and discount
programs for new and pre-owned vehicles, services, parts,
collision, accessories, and AutoGear Access amazing deals and
discounts through YouDecide, a website with offers from top
providers and retailers Join our DRVPNK mission to raise and donate
millions of dollars to cancer research and treatment, partnering
with cancer charities nationwide AutoNation is committed to
creating a diverse, equitable, and inclusive environment in our
workplace and the services we provide. We welcome candidates from
all backgrounds who are passionate about making a positive impact.
Even if you do not meet every requirement, we encourage you to
apply. Join our team and help us foster a culture of belonging
while contributing to our revolutionary work in the automotive
industry. We value innovation, teamwork, and a commitment to making
a positive impact in the world.
Keywords: AutoNation, Goodyear , Collision Concierge Estimator Trainee, Retail - All , Chandler, Arizona