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Hotel Front Desk Agent

Company: Residence Inn by Marriott
Location: Goodyear
Posted on: November 19, 2021

Job Description:

  • This is a flex schedule position where you will be needed to be open to working Mornings, Evening's and the occasional Over night shift.
  • Welcome guests in a friendly, prompt and professional manner recognizing Marriott Rewards Club Member and also returning guests
  • Must be able to work Weekends and Holidays.
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on dutyMUST HAVE OPEN SCHEDULE AND WILLING TO WORK HOLIDAYS.Job Types: Full-time, Part-timePay: $13.00 - $14.00 per hourBenefits:
    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insuranceSchedule:
      • 8 hour shift
      • Day shift
      • Holidays
      • Monday to Friday
      • Night shift
      • Weekend availabilityEducation:
        • High school or equivalent (Preferred)Experience:
          • Hotel experience: 1 year (Preferred)Work Location:
            • One locationWork Remotely:
              • NoWork Location: One location

Keywords: Residence Inn by Marriott, Goodyear , Hotel Front Desk Agent, Sales , Goodyear, Arizona

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