Call Center Sales Agent
Company: Andersen Windows and Doors
Posted on: June 16, 2022
Renewal by Andersen's innovative business model has propelled it
to be the leading U.S. window replacement company. Providing a
world-class experience for everyone we come in contact with drives
our company culture. Signature Service means all homeowners come
away from their experience feeling trust, respected, cared for and
Renewal by Andersen is looking to hire Call Center Sales Agents who
possess the drive to succeed in a fast pace call center
environment. As an Agent, you will make outbound calls, along with
taking inbound calls to/from homeowners who have expressed interest
in replacing their windows or doors.
A successful agent will be proficient in speaking with our
homeowners, while entering information into the appointment setting
This role requires training in person in our Goodyear office for a
minimum of 2 weeks.
Meet or exceed incentive-based goals by converting inbound and
outbound customer phone calls to appointments by using the
company-prescribed script and methodology
Actively make outbound phone calls to customers that have expressed
interest in replacement windows from Renewal by Andersen. A
successful Agent sells the value of scheduling an in-home
consultation with a goal of converting the call to an appointment
with our Design Consultant.
Intermittently field inbound phone calls to schedule
Navigate in multiple web-based computer systems while scheduling
appointments and fielding/conducting phone calls.
Meet regularly with coaches and direct Supervisor to provide and
receive feedback on job performance
High school diploma or equivalent experience
Inside sales and/or Call Center experience preferred
Strong computer skills, and preferred experience using the
following software: Microsoft Outlook, Microsoft Word, and Google
Able to multitask and successfully navigate multiple software
programs while communicating effectively with customers
Self-motivated to achieve goals around number of calls and
Excellent communication skills, both verbally and in writing
Able to work non-traditional hours, including evenings and every
Ability to work in the Goodyear office for initial training and
orientation period (estimated to be 2 weeks) and, as needed, in the
Ability to work successfully in a remote work environment while
adhering to job and customer expectations.
High-speed Internet at 25 Mbps or higher (to connect to Renewal's
call center technology when remote)
What We Offer
Competitive base pay + incentive compensation plan.
Health Savings Account contributions
Paid holidays plus PTO
401(k) plan and contributions
Profit Sharing - an up to $1,000 Quarterly Bonus!**
Paid Parental Leave
Professional Development and tuition reimbursement
A culture that supports work/life balance
An environment where collaboration is key
Our vision is to make the world a better place by living up to the
promise that everyone benefits from their association with
Andersen. We're committed to making a difference through
challenging ourselves each day, recognizing and rewarding success,
taking pride in our work and honoring a legacy built on doing the
right thing. There is great respect for life outside work so that
you can bring your best self to work. We are committed to
demonstrating mutual respect and appreciation of our similarities
and differences so that each employee can realize his/her potential
and we exceed our customers' expectations.
Pay: From $15.00 per hour (64% base pay / 36% incentive)
On average, our Agents make $20/hr with base pay + commission.
**During 2022, each eligible Andersen employee will receive $1,000
for each full fiscal quarter they are actively employed and fully
vaccinated against COVID-19. An eligible employee hired during a
quarter will receive a prorated payment based on the number of days
employed during the quarter. Those eligible include
fully-vaccinated regular full-time and part-time employees (at
least 20 hours per week) who are not subject to a collective
bargaining agreement. These and other terms and conditions of
Andersen's 2022 Profit Sharing Plan, including the definition of
full vaccination against COVID-19, are subject to change or
termination without notice.
Keywords: Andersen Windows and Doors, Goodyear , Call Center Sales Agent, Sales , Goodyear, Arizona
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